Motor cars

ACCC urges caution with DIY vehicle maintenance

Around 120 Australians have died as a result of do it yourself (DIY) car maintenance accidents since 2000, while many hundreds have been hospitalised due to injuries, and the ACCC is warning consumers to take extra care when repairing their vehicles.

The ACCC has developed a safety campaign which includes a video explaining the correct procedure for common DIY car maintenance tasks to help raise awareness about the associated dangers.

More progress is needed in Airbag recalls

The quarterly recall figures for Takata airbags reveal steady progress is being made in the recall but the ACCC is warning motorists not to become complacent.

As at 31 March 2019 around 2.1 million (69 per cent) of vehicles have been rectified leaving around 734,000 (24 per cent) of vehicles remaining.

Around 192,000 (seven per cent) of vehicles have been identified by manufacturers as written off, unregistered for more than two consecutive years, exported, scrapped, stolen or modified and unable to have the airbag replaced.

Just bought a new car?

If something goes wrong with your new car, you may be entitled to a remedy under the consumer guarantees as well as the manufacturer's warranty or any extended warranty you might have. 

2018 compliance & enforcement priorities

In his annual CEDA address, Chairman Rod Sims launched the ACCC's 2018 Compliance and Enforcement policy. This year, the ACCC will focus on consumer issues in broadband services and energy, competition in the financial services and commercial construction sectors, systemic consumer guarantee issues, and conduct that may contravene the new misuse of market power and concerted practices provisions.

Hyundai to improve consumer guarantees approach

The ACCC has today accepted a court enforceable undertaking from Hyundai to improve its compliance with consumer guarantee obligations under the Australian Consumer Law (ACL). 

Customers have automatic rights under the ACL, regardless of whether a problem with a new car is covered by the manufacturer’s warranty, and may in fact be entitled to a better remedy under the consumer guarantees than a warranty.

ACCC calls for reform to help new car buyers

The ACCC today released the final report from its market study into Australia’s new car retailing industry following 18 months of extensive research, investigations and consultation with industry and consumer groups.

“The ACCC recommends several reforms to improve the new car retailing industry, which should lead to better outcomes for consumers. Some will require industry led change and others, we consider, require regulation,” ACCC Chairman Rod Sims said.