Consumer rights

Safety review of baby bouncers, rockers and inclined sleep products

The ACCC will today begin a safety review of products designed for infants such as bouncers, rockers and inclined sleep products.

The market review will be on inclined baby products used for sleeping, where the baby’s head and back are inclined, and may include a harness or belt to secure the baby into the product.

The United States Consumer Product Safety Commission has reported that at least 74 infant fatalities have occurred in the United States while using bouncers, rockers and recliners.

Know your obligations when selling disability goods & services

The Competition and Consumer Act 2010 (CCA) and the Australian Consumer Law (ACL) provide a number of obligations on businesses, including not-for-profit businesses, when selling goods and services to consumers with disability or to participants in the National Disability Insurance Scheme. These laws help businesses protect their reputation, as well as protect vulnerable consumers.

Cherbourg community stands against unlawful door-to-door traders

New roadside signage in the Aboriginal community of Cherbourg in southern Queensland is reminding door-to-door traders about their legal obligations under the Australian Consumer Law.

The community today launched the ‘Do Not Knock informed’ communities program, a joint initiative between the Cherbourg Aboriginal Shire Council, the ACCC and the Queensland Office of Fair Trading (QOFT).

The signage, located at the entrance to Cherbourg, reminds door-to-door traders that they must not approach houses displaying do-not-knock notices.

Consumers with disability - where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go if you need advice or have a complaint.

Pandora to fix its consumer rights practices

The ACCC has accepted a court-enforceable undertaking from jewellery business Pandora to review its consumer rights policies and staff training after Pandora acknowledged it is likely to have contravened the Australian Consumer Law (ACL) by making misleading representations to consumers about their consumer guarantee rights.

The ACCC received complaints that Pandora staff told customers seeking redress for faulty products that it did not provide refunds and that Pandora’s warranty policy overrode the consumer guarantees protections under the ACL.

TomTom, Navman and Garmin remove ‘lifetime’ claims

Three manufacturers of consumer GPS navigation products have agreed to stop using ‘lifetime’ claims in their advertising of navigation services after the ACCC raised concerns these statements were potentially false, misleading or deceptive.

TomTom ANZ Pty Ltd (TomTom), MiTac Australia Pty Ltd (Navman) and Garmin Australasia Pty Ltd (Garmin) each made lifetime claims in marketing on their websites, on packaging and point-of-sale marketing, and in retailers’ catalogues and websites. Examples of the statements included:

Received a faulty Christmas gift? Use your consumer rights

New data released today reveals people are increasingly contacting the ACCC about issues with faulty products and services.

In 2018, the ACCC received nearly 34,000 contacts about consumer guarantee related issues. This is an increase of more than 17 per cent compared to 2017. People commonly contacted the ACCC about issues with faulty cars, electronics, whitegoods, and clothing.

Jetstar in court for misleading claims on refunds

The ACCC has instituted proceedings against Jetstar Airways Pty Ltd (Jetstar) for making false or misleading representations about consumer guarantee rights under the Australian Consumer Law (ACL).

Jetstar has admitted that it made representations on its website that some fares were not refundable, and that consumers could only get a refund if they purchased a more expensive fare.

“No matter how cheap the fares are, airlines cannot make blanket statements to consumers that flights are non-refundable,” ACCC Chair Rod Sims said.

Jetstar, Tigerair, Qantas and Virgin Australia to fix refund policies

Jetstar, Tigerair, Qantas and Virgin Australia have committed to ensuring their refund policies and practices comply with their consumer guarantee obligations under the Australian Consumer Law (ACL).

The ACCC was concerned that each airline had made false or misleading representations on their websites that misled consumers about their rights to refunds and resupply in the event of significant flight delays or cancellations.