If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
You can seek compensation for damages and losses you suffer due to a problem with a product or service if the supplier could have reasonably foreseen the problem. This is in addition to your repair, replacement or refund rights.
Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.
Online ‘daily deals’ and group buying websites are channels for consumers to buy goods or services at discount prices. Before you take up an offer from these websites, check the offer thoroughly to make sure you get what you pay for.
Internet services vary according to your location and the type of connection you have. Shop around for a contract that fits your needs and budget.
Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.
The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.
The ACCC offers advice to consumers about how to resolve problems or make a complaint.
There are several types of retirement homes available under different purchase and fee paying arrangements. Before making a choice, consider the type of accommodation and facilities you’ll need now and later, the costs and contract requirements.
All your usual rights apply when you shop with Australian online businesses. But if you have a problem with something you’ve bought from an overseas online business you might find it difficult to get a repair, replacement or refund.