Consumer advice

Your rights when you buy something

This guide explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.

Information for consumers with disability

This fact sheet explains your consumer rights and the steps you can take to resolve problems.

Your consumer rights: a guide for consumers with disability

When you buy goods and services including disability-related purchases, you have rights under law. This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.