Chairman Rod Sims has announced the ACCC’s product safety priorities for 2018 at the National Consumer Congress. Mr Sims has reaffirmed the ACCC's support for a general safety provision to be introduced in Australia law to reduce the risk of unsafe goods entering the market, and the nine critical safety issues facing Australian consumers.
The opaque pricing of discounts offered on residential mortgage rates makes it difficult for customers to make informed choices and disadvantages borrowers who do not regularly review their choice of lender, a report by the ACCC has found.
The ACCC’s Residential Mortgage Price Inquiry is monitoring the prices charged by the five banks affected by the Government’s Major Bank Levy: Australia and New Zealand Banking Group Limited (ANZ), Commonwealth Bank of Australia (CBA), Macquarie Bank Limited, National Australia Bank Limited (NAB), and Westpac Banking Corporation.
More than 29,000 people reported consumer guarantee issues to the ACCC in 2017, with half noting problems getting remedies for faulty automotive, whitegoods or electronics products.
The ACCC is concerned by this growing trend, which shows a 39 per cent increase in reports about consumer guarantee issues when compared to the 21,000 received in 2016.
“It’s disappointing to see that more and more people are having issues enforcing their consumer guarantee rights,” ACCC Acting Chair Dr Michael Schaper said.
Today the ACCC released an independent research report on commission-based fundraising in the charity sector, Research into the Commission-based Charity Fundraising Industry in Australia, as part of its 2017 compliance and enforcement focus on consumer issues arising from commission-based sales.
The International Consumer Protection and Enforcement Network (ICPEN) has launched its updated website to deliver better consumer protection worldwide.
Use this tool to create an email you can send to the business you bought the product or received the service from. If you prefer, you can print the letter and send via the post.
The 2017 event was held on Wednesday 15 March at ZINC at Federation Square in Melbourne.