Competition and Consumer Act 2010

Competition law expert Stephen Ridgeway appointed

ACCC Chair Rod Sims has welcomed Treasurer Josh Frydenberg's announcement today that Stephen Ridgeway will join the agency as a Commissioner.

Mr Ridgeway has been appointed for a term of five years. He brings to the ACCC extensive experience as a leading lawyer specialising in competition and consumer law, including in large-scale litigation, merger review and infrastructure access matters.

Appeal in laundry detergent cartel case unsuccessful

The Full Court of the Federal Court has dismissed the ACCC’s appeal against a ruling that there was insufficient evidence to find that PZ Cussons Australia (Cussons) engaged in cartel behaviour in the laundry detergent market.

“We took this action because the alleged conduct related to an essential household product that is frequently purchased and used by Australian consumers,” ACCC Chair Rod Sims said.

“The ACCC takes cartel conduct extremely seriously, due to its impact on consumers and the wider economy.”

Consumers with disability - where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go if you need advice or have a complaint.

ACCC to focus on franchisors' disclosure in the food services sector

Café, restaurant and take away food services industries will be the target of the ACCC’s next round of Franchising Code compliance checks.

The ACCC has responsibility for regulating the Franchising Code of Conduct in Australia, which includes conducting an active compliance check program.

“The ACCC receives more franchising code related reports from café, restaurant and take-away food franchisees than any other sector, and for this reason franchisors operating in this sector will be the target of our next round of checks” Deputy Chair Mick Keogh said.

Employsure in court over misleading advertising and unconscionable conduct allegations

Civil proceedings have today been instituted against employment relations company Employsure Pty Ltd for allegedly misleading small business consumers that it was, or was affiliated with, a government agency when that was not the case.

It is also alleged that Employsure represented to consumers that it provided a helpline for free workplace relations advice, when the primary function of that helpline was to secure marketing leads to sell its services.

ACM to pay $750,000 for misleading, harassing and coercing consumers

The Federal Court has ordered one of Australia’s largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACM’s misleading, harassing, coercive and unconscionable pursuit of unpaid debts from two vulnerable consumers.

Between 2011 and 2015, ACM pursued two consumers, one who was resident in a care facility and the other a single parent with limited income, for unpaid mobile services debt which ACM purchased from Telstra.