Small business

Uber Eats amends its contracts

Uber Eats has committed to changing its contracts with restaurants following an investigation by the ACCC.

From at least 2016, Uber Eats’ contract terms made restaurants responsible for the delivery of meal orders, in circumstances where they had no control over that delivery process once the food left their restaurant.

Uber Eats’ contract terms give it the right to refund consumers and deduct that amount from the restaurant even when the problem with the meal may not have been the fault of the restaurant.

Safety review of baby bouncers, rockers and inclined sleep products

The ACCC will today begin a safety review of products designed for infants such as bouncers, rockers and inclined sleep products.

The market review will be on inclined baby products used for sleeping, where the baby’s head and back are inclined, and may include a harness or belt to secure the baby into the product.

The United States Consumer Product Safety Commission has reported that at least 74 infant fatalities have occurred in the United States while using bouncers, rockers and recliners.

ACCCount 1 January to 31 March 2019

ACCCount details the ACCC's activities in the enforcement of the Competition and Consumer Act 2010, merger reviews, compliance actions, adjudication issues, economic regulation and international involvement.

Australian businesses hit hard by email scams

Australian businesses reported more than 5800 scams with losses exceeding $7.2 million in 2018, a 53 per cent increase compared to 2017, according to the ACCC’s Targeting scams report.

Much of this increase is due to the $3.8 million reported lost to sophisticated ‘business email compromise’ scams. When combined with losses reported to the Australian Cybercrime Online Reporting Network, these scams cost Australian businesses over $60 million.

Targeting scams: report of the ACCC on scam activity 2018

This report explains key trends in scam activity and highlights the impact of scams on the community.

Consumer Data Right draft rules out

The ACCC today published the draft rules for the Consumer Data Right (CDR) and is seeking feedback from consumers, businesses and community organisations.

The CDR will allow consumers to easily obtain access to their banking data and have it transferred to service providers who they trust.

This might, for example, be comparator or switching services, or providers of financial or budgeting advice. While commencing in the banking sector, it will eventually apply across a range of sectors.