HP to compensate printer customers
Customers of HP PPS Australia Pty Ltd (HP) who bought certain models of HP printers without being informed non-HP ink cartridges may not work in them could be eligible for compensation, the ACCC announced today.
HP has given the ACCC a court-enforceable undertaking to compensate customers who were unable to use non-HP ink cartridges due to an undisclosed technology in their printers.
The technology, known as “Dynamic Security Feature” (DSF), was designed to prevent non-HP ink cartridges from being used in these HP printers.