Consumers

iSelect in court for alleged misleading conduct and claims about energy plan comparisons

The ACCC has instituted proceedings in the Federal Court against iSelect Limited, for misleading or deceptive conduct and false or misleading representations in relation to its energy plan comparison service.

The ACCC alleges that since at least November 2016, iSelect has claimed consumers using its website would benefit from iSelect comparing all plans available from its partner retailers in a specific location. During this period, iSelect also claimed that it would recommend the most competitive plan to consumers.

Consumers with disability - where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go if you need advice or have a complaint.

Consumer Data Right draft rules out

The ACCC today published the draft rules for the Consumer Data Right (CDR) and is seeking feedback from consumers, businesses and community organisations.

The CDR will allow consumers to easily obtain access to their banking data and have it transferred to service providers who they trust.

This might, for example, be comparator or switching services, or providers of financial or budgeting advice. While commencing in the banking sector, it will eventually apply across a range of sectors.

Click Energy to pay $900,000 for misleading claims

The Federal Court has ordered penalties of $900,000 against Amaysim Energy Pty Ltd (trading as Click Energy) for making false or misleading marketing claims about potential discounts and savings available to Victorian and Queensland consumers, in breach of the Australian Consumer Law.

Between October 2017 and March 2018, Click Energy told consumers in Victoria and South East Queensland they could get discounts of between 7 and 29 per cent under its market energy offers, if they paid their bills on time.

Pandora to fix its consumer rights practices

The ACCC has accepted a court-enforceable undertaking from jewellery business Pandora to review its consumer rights policies and staff training after Pandora acknowledged it is likely to have contravened the Australian Consumer Law (ACL) by making misleading representations to consumers about their consumer guarantee rights.

The ACCC received complaints that Pandora staff told customers seeking redress for faulty products that it did not provide refunds and that Pandora’s warranty policy overrode the consumer guarantees protections under the ACL.

Activ8me to pay $250,000 in penalties and refund customers for misleading conduct

The Federal Court has ordered penalties of $250,000 against internet provider Australian Private Networks Pty Ltd (trading as Activ8me) for making false or misleading representations and not displaying a single price when advertising its internet services.

The Court has also ordered that Activ8me offer to refund setup fees and allow affected customers to exit or switch plans without charge.