Consumers

Australian businesses hit hard by email scams

Australian businesses reported more than 5800 scams with losses exceeding $7.2 million in 2018, a 53 per cent increase compared to 2017, according to the ACCC’s Targeting scams report.

Much of this increase is due to the $3.8 million reported lost to sophisticated ‘business email compromise’ scams. When combined with losses reported to the Australian Cybercrime Online Reporting Network, these scams cost Australian businesses over $60 million.

More progress is needed in Airbag recalls

The quarterly recall figures for Takata airbags reveal steady progress is being made in the recall but the ACCC is warning motorists not to become complacent.

As at 31 March 2019 around 2.1 million (69 per cent) of vehicles have been rectified leaving around 734,000 (24 per cent) of vehicles remaining.

Around 192,000 (seven per cent) of vehicles have been identified by manufacturers as written off, unregistered for more than two consecutive years, exported, scrapped, stolen or modified and unable to have the airbag replaced.

Using NBN fixed wireless

The National Broadband Network (NBN) uses a variety of technologies to deliver broadband services, including fibre to the premises, fibre to the node, HFC cable, and satellite. In some areas, it uses wireless technology connected to a specific location called ‘fixed wireless’.

Targeting scams: report of the ACCC on scam activity 2018

This report explains key trends in scam activity and highlights the impact of scams on the community.

Court finds ticket reseller Viagogo misled consumers

The Federal Court has found ticket reseller Viagogo AG made false or misleading representations and engaged in conduct liable to mislead the public when reselling entertainment, music and live sport event tickets, in breach of the Australian Consumer Law.

The Court found Viagogo misled consumers by claiming tickets to certain events were scarce when the scarcity only referred to the tickets available on its resale platform and didn’t include tickets available elsewhere.

iSelect in court for alleged misleading conduct and claims about energy plan comparisons

The ACCC has instituted proceedings in the Federal Court against iSelect Limited, for misleading or deceptive conduct and false or misleading representations in relation to its energy plan comparison service.

The ACCC alleges that since at least November 2016, iSelect has claimed consumers using its website would benefit from iSelect comparing all plans available from its partner retailers in a specific location. During this period, iSelect also claimed that it would recommend the most competitive plan to consumers.