Consumers

Over 4,000 dangerous Takata airbags replaced a day but many still at risk

Despite 80 percent of recalled Takata airbags in Australian vehicles having been replaced since July 2017, there are growing concerns that some communities are not getting the message.

Since the ACCC’s recommendation for a compulsory recall began in March 2018, an average of almost 77,000 vehicles have had airbags replaced each month – or more than 4, 175 airbag replacements each and every business day.

Big Warehouse pays penalty and compensates customers

Online spare parts retailer Big Warehouse has paid a $12,600 penalty after the ACCC issued an infringement notice against the company for allegedly breaching the Australian Consumer Law (ACL) by misleading a consumer about their consumer guarantee rights in relation to spare parts they had ordered.

In addition to paying this penalty, Big Warehouse has provided a court-enforceable undertaking to the ACCC in which it admits it was likely to have contravened the ACL by representing to consumers that:

ACCC appeals 'flushable' wipes decision

The ACCC has appealed the Federal Court’s decision to dismiss part of the ACCC’s case against Kimberly-Clark which relates to claims it made to consumers about its Kleenex Cottonelle ‘flushable’ wipes.

The ACCC had alleged that in representing its products as ‘flushable’ on product packaging and its website, Kimberly-Clark had misled consumers about the suitability of its wipes to be flushed down the toilet.

Ministerial letter - Townsville floods

On 10 April 2019, the then Assistant Treasurer, the Hon Stuart Robert MP, wrote to the ACCC requesting that we continue to monitor insurance affordability and availability in Townsville as part of our inquiry.

The ACCC is undertaking a detailed case study of the Townsville area as part of its inquiry and will report on this in the second interim report due 30 November 2019.

Debt collection company in court over alleged harassment

The ACCC has instituted proceedings against debt collection agency Panthera Finance Pty Ltd alleging it unduly harassed three consumers over debts they did not owe.

The ACCC alleges that Panthera repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers’ credit rating files. It also allegedly imposed onerous requirements on these consumers to “prove” they didn’t owe the debts which Panthera was trying to collect.