Consumers

GSK and Novartis misled consumers with Voltaren Osteo Gel claims

The Federal Court has accepted admissions by GlaxoSmithKline Consumer Healthcare Australia Pty Ltd (GSK) and Novartis Consumer Health Australasia Pty Ltd (Novartis) that they breached the Australian Consumer Law by making false or misleading representations in the marketing of Voltaren Osteo Gel and Voltaren Emulgel pain relief products.

GSK and Novartis admitted that from January 2012 to March 2017,  they marketed Osteo Gel as being specifically formulated and more effective than Emulgel in treating osteoarthritis related pain and inflammation.

ACCC opposes TPG-Vodafone merger

The ACCC has decided to oppose the proposed merger between TPG Telecom Limited (ASX: TPM) and Vodafone Hutchison Australia Pty Ltd (ASX:HTA).

Australia already has a very concentrated mobile services market, with the three network operators, Telstra, Optus and Vodafone, having over 87 per cent share. Similarly, the fixed broadband market is concentrated, with Telstra, TPG and Optus having approximately 85 per cent share.

Australian businesses hit hard by email scams

Australian businesses reported more than 5800 scams with losses exceeding $7.2 million in 2018, a 53 per cent increase compared to 2017, according to the ACCC’s Targeting scams report.

Much of this increase is due to the $3.8 million reported lost to sophisticated ‘business email compromise’ scams. When combined with losses reported to the Australian Cybercrime Online Reporting Network, these scams cost Australian businesses over $60 million.

More progress is needed in Airbag recalls

The quarterly recall figures for Takata airbags reveal steady progress is being made in the recall but the ACCC is warning motorists not to become complacent.

As at 31 March 2019 around 2.1 million (69 per cent) of vehicles have been rectified leaving around 734,000 (24 per cent) of vehicles remaining.

Around 192,000 (seven per cent) of vehicles have been identified by manufacturers as written off, unregistered for more than two consecutive years, exported, scrapped, stolen or modified and unable to have the airbag replaced.

Targeting scams: report of the ACCC on scam activity 2018

This report explains key trends in scam activity and highlights the impact of scams on the community.

Court finds ticket reseller Viagogo misled consumers

The Federal Court has found ticket reseller Viagogo AG made false or misleading representations and engaged in conduct liable to mislead the public when reselling entertainment, music and live sport event tickets, in breach of the Australian Consumer Law.

The Court found Viagogo misled consumers by claiming tickets to certain events were scarce when the scarcity only referred to the tickets available on its resale platform and didn’t include tickets available elsewhere.