On 2 November 2017, the ACCC commenced a public inquiry to determine whether NBN wholesale service standard levels are appropriate, and consider whether regulation is necessary to improve consumer experiences.
The ACCC released a discussion paper on 18 December 2017 seeking feedback from interested stakeholders.
On 11 September 2018, the ACCC accepted a court enforceable undertaking from NBN Co to make changes to its wholesale service level commitments to support positive consumer experiences on the NBN.
The ACCC released a second discussion paper on 7 December 2018 seeking further input on matters raised by stakeholders in the inquiry that were not fully addressed by NBN Co's enforceable undertaking. The ACCC has extended the deadline for submissions to 1 March 2019.