It is always a good idea to get a receipt or other proof of purchase for products and services you buy. Keep all records just in case something goes wrong later.
To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase.
A receipt can come in the form of a:
- a GST tax invoice or
- a cash register or hand written receipt.
Other types of proof of purchase include:
- credit or debit card statement
- a lay-by agreement
- a receipt or reference number given for phone or internet payments
- a warranty card showing the supplier’s or manufacturer’s details and the date and amount of the purchase
- a serial or production number linked with the purchase on the supplier’s or manufacturer’s database
- a copy or photograph of the receipt.
The Australian Consumer Law does not describe what sufficient proof of purchase is. Sometimes you may need to provide more than one of these things to support your claim. However, as long as you can reasonably demonstrate that you purchased an item, a business may be breaking the law if it denies your right to a refund, repair or replacement for an item that fails to meet a consumer guarantee.
Businesses are not required to provide you with a refund or replacement if you simply change your mind.
Businesses must always give you a receipt (or similar proof of purchase) for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of asking.
The receipt must include the:
- supplier’s name and ABN or ACN
- date of supply
- product or service, and
You have the right to ask a service provider for an itemised bill or account for up to 30 days after receiving the bill. This must be provided free of charge within seven days of the request.
An itemised account must show:
- how the price was worked out
- the number of labour hours and hourly rate, if relevant
- a list of materials used and the amount charged for them, if relevant.
It is a good idea to keep records about any descriptions and promises of how the product or service should appear and work.
Keep receipts in a safe, dry place and take a copy or photo of them if you are worried about fading. You can also use the ACCC Shopper app for storing receipts.