It is always a good idea to get a receipt or other proof of purchase for products and services you buy. Keep all records just in case something goes wrong later.
Businesses must always give you a receipt or proof of purchase for anything over $75. If they don't, ask for one.
You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of asking.
You have the right to ask a service provider for an itemised bill or account for up to 30 days after receiving the bill. This must be provided within seven days of the request free of charge.
An itemised account must show:
- how the price was worked out
- if relevant, the number of labour hours and hourly rate
- if relevant, a list of materials used and the amount charged for them.
A receipt or other proof of purchase must include the:
- supplier’s name and ABN or ACN
- date of supply
- product or service, and
A receipt can come in the form of a:
- a GST tax invoice or
- a cash register or hand written receipt.
Other types of proof of purchase include:
- credit or debit card statement
- a lay-by agreement
- a receipt or reference number given for phone or internet payments
- a warranty card showing the supplier’s or manufacturer’s details and the date and amount of the purchase
- a serial or production number linked with the purchase on the supplier’s or manufacturer’s database
- a copy or photograph of the receipt.
To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase. Sometimes you may need to provide more than one of these things to support your claim – for example, when a credit card statement does not clearly itemise the product.
It is also a good idea to keep records about any descriptions and promises of how the product or service should appear and work.
Keep receipts in a safe, dry place and take a copy of them if you are worried about fading.